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COIL is still hanging...

Dr. Carol JVF Burns
Math-on-the-web: 400+ lessons from arithmetic thru calculus, using MathJax and JSXGraph for dynamic math/graphics. Excited to experiment with web monetization!
・1 min read

Is anyone else having this problem? Every morning since my previous post, I've had this issue. COIL just "hangs", saying "Setting up payment". With correct operation, it takes only about a second for the green border on the COIL icon to turn solid green, and then I can see streaming income in the lower left of my screen, and I can see my real-time income in Uphold. But when it hangs, none of this is happening. I try clearing the cache, closing and re-opening the browser... nothing seems to work consistently. But---eventually---(it can take over an hour) it does eventually seem to start working again. I didn't have any of these issues until the COIL icon (which appears in the browser header) was changed, a few days ago.

Note: I have to turn my COIL extension on/off repeatedly in order to work on my website... could this be causing the issues? Please comment below if you're having this same problem, so I can determine if it's just me (or not)! Thanks!

Discussion (4)

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uchibeke profile image
Uchi Uchibeke

Hi @onemathematicalcat , thank you for reporting this.

Could you share:

  • The Browser you're using
  • If this still occurs after you uninstall and install the extension again
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onemathematicalcat profile image
Dr. Carol JVF Burns Author

Hi Uchi, I've reported this issue via the COIL support/chat button, too, and have given them all this info. I'm using Microsoft Edge on a Windows 10 machine. I don't install/uninstall the COIL extension, I just turn it on/off (via the Extensions menu item, available by clicking the "..." in the upper right of the Edge browser). I have not re-installed COIL since the first time (back in January 2021). Hope this helps. It's currently working... the issues I've had are always first thing in the morning...

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uchibeke profile image
Uchi Uchibeke

Thank you for the update. I can confirm that this is being reviewed internally and someone will follow up from the support side of things.

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onemathematicalcat profile image
Dr. Carol JVF Burns Author

Thank you!